Terms and Conditions


payment

credit/debit card and paypal

Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.

delivery

We normally deliver by and we endeavour to have the goods arrive within 14 days of order confirmation, but please allow a maximum of 28 days for delivery.

Unfortunately we are unable to deliver overseas.

Please contact us if you wish to discuss alternative delivery arrangements

cancellation/refunds

You may cancel your order for any reason up to 7 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

customer service

Our customer services number is and email is j.jarratt@btopenworld.com - we shall endeavour to respond promptly and at the latest within 3 day(s)

other info

Please add 10 percent of marked price to go towards delivery costs. Ideally contact me through the site to discuss best way to deliver.
Many of my pictures are glazed and glass doesn’t travel well. I will generally mail pictures with frame (if any) but with glass replaced with card UNLESS client wishes glass to be left in frame (at own risk). I can send with no frame at all but there is only a small cost reduction.

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